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Terms and Conditions
Effective Date: February 16, 2025
ENV ® Hair
Contact Information:
Email: envllc@outlook.com
Phone: (931) 551-2864
1. Acceptance of Terms
By accessing and using ENV ® Hair’s website, products, and services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Products and Services
- All products and services offered by ENV ® Hair are subject to availability.
- We reserve the right to discontinue or modify any product or service at our discretion without prior notice.
- Prices and promotions are subject to change at any time.
3. Orders and Payments
- Orders are processed upon successful payment confirmation.
- We accept major credit/debit cards and other payment methods as indicated at checkout.
- We reserve the right to refuse or cancel any order due to fraud suspicion, unauthorized transactions, or incorrect pricing.
4. Shipping and Delivery
- Shipping times may vary based on location and carrier availability. ENV ® Hair is not responsible for delays caused by third-party shipping providers.
- Customers are responsible for providing accurate shipping information.
5. Returns and Refunds
- We accept returns for unused, unopened products within 14 days of receipt.
- Refunds are processed once the returned item is received and inspected.
- Customers are responsible for return shipping costs unless the return is due to our error.
6. Intellectual Property
- All content, including logos, text, images, and designs, is the property of ENV ® Hair and is protected by intellectual property laws.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
7. Limitation of Liability
- ENV ® Hair is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.
- Our total liability shall not exceed the amount paid for the product or service in question.
8. Privacy Policy
- Our Privacy Policy governs the collection and use of your personal data. By using our services, you consent to our data practices as outlined in the Privacy Policy.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the applicable jurisdiction.
10. Changes to Terms
- We reserve the right to update these Terms and Conditions at any time without prior notice.
- Continued use of our services after any modifications constitute acceptance of the revised terms.
11. Contact Us
For any questions regarding these Terms and Conditions, please contact us at: Email: envllc@outlook.com
Phone: (931) 551-2864
Return and Refund Policy
ENV® Hair Return Policy
At ENV® Hair, we are committed to providing high-quality wigs and hair bundles to our customers. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns & Exchanges
- Returns and exchanges are accepted within 7 days of receiving your order.
- Items must be unused, unaltered, and in their original packaging with all tags and hygiene seals intact.
- We do not accept returns on customized or clearance items.
- Any hair that has been worn, washed, colored, cut, or tampered with in any way is not eligible for return or exchange.
2. How to Initiate a Return
- Email us at envllc@outlook.com within 7 days of receiving your order. Please include your order number and reason for return.
- Wait for approval – Our team will review your request and provide return instructions.
- Ship the item – You are responsible for return shipping costs. We recommend using a trackable shipping method.
- Processing time – Once received, we will inspect the item. If approved, a refund or exchange will be processed within 5-7 business days.
3. Refunds & Store Credit
- Approved returns will be refunded to the original payment method or offered as store credit.
- Shipping fees are non-refundable.
- If an item is returned not meeting our policy requirements, it will be sent back to the customer at their expense.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item at no cost to you.
5. Final Sale Items
- Clearance, custom orders, and promotional items are final sale and not eligible for return.
For any questions or concerns, feel free to contact us at envllc@outlook.com or call us at (931) 551-2864.
We appreciate your business and strive to provide the best shopping experience!
